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Sam Mathis
Average: 4.94 stars
Sam Mathis's Bio:
Sam M. has been a technician with Precision for 1 year and is one of our top technicians! He's originally from Roland and he enjoys hunting, golfing, wrestling, and riding his Harley. A Blue C4 energy drink is what keeps him going throughout the work day. We're proud to have Sam on our team!
Clive, IA
West Des Moines, IA
Sam was very helpful and figured out the problem quickly. He explained everything to me, including what my choices were. He set everything up, showed me how it worked. He made sure I was comfortable with my new system. He did a great job.
- Tanya Updegraff
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Residential Service Technician: Sam Mathis
Madrid, IA
Sam was great to work with. He provided valuable information and thoroughly explained what his plan was to get our doors ready to go. He was also there within a couple of hours after requesting service. Would highly recommend.
- Kolton Louk
Pleasant Hill, IA
Very impressed with the professional way this company performed the complete process from my initial phone call answered by an exceptionally bright, kind and knowledgeable receptionist to the completion of the entire project from start to finish. We so appreciated the same day service as promised. The service technician was super professional and competent. A sheer pleasure to work with. Most professional company we had worked with for a long time.
- Mary Ann Larsen
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Residential Service Technician: Sam Mathis
Des Moines, IA
Representative from Precision came out, he was very nice. He took several pictures & quoted me $1300.00 to fix my garage door. Told him I couldn't afford that... And he left. Before he left, I asked if Precision was associated with AHS (American Home Shield) He said no. I called AHS, and they sent me a representative from a competitor. After his assessment, he told me my Garage door wasn't broke at all, and that "something" just came loose. The gentleman did the quick fix with the materials that were still attached to the door, greased & lubricated everything and left. (no charge)
- VCL
Ankeny, IA
Sam Mathis was very helpful and knowledgeable. He was respectful and courteous. He pointed out the bearings, rollers, and cables that have the wear and tear on them. The broken torsion spring was replaced in good time. The 5-year warranty on parts is a plus. We received a coupon in the mail for $20 off labor. Quick response played into our selection of Precision.
- Randall Sheley
Ankeny, IA
Excellent job, very friendly and professional. Answered all my questions and more.
- David LUIKEN
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Residential Service Technician: Sam Mathis
West Des Moines, IA
This is a legitimate 5-star rating. I booked Precision on a Tuesday morning when I was leaving for work and my door wouldn't close. I didn't know how to interpret the error messages from my garage door opener unit, and I was flustered from being late -- so I made a call for help. I booked online that morning and was given an instant appointment confirmation. I was contacted later that day by a customer service rep/dispatcher to better understand my situation. A few minutes later I got a phone call from my technician, Sam, who was able to arrive about 15 minutes early! We hadn't even started the job and it was exceeding my expectations. Once the work began, Sam treated me and my home with complete respect and he even took the time to educate me about the various component parts of an overhead door. Dude knows his stuff and handled the entire job, my stress included, ....near perfectly. Good work. I rarely leave reviews. And this comes on the heels of an unrelated, not-so-great customer experience with another company. Different industry. But this was enough to make my day and course-correct my week. Give 'em a call.
- Paul Edwards
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Residential Service Technician: Sam Mathis
Urbandale, IA
Good reputation. Sam was very cordial and so was his trainee. He was very professional .
- Dickson Keast
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Residential Service Technician: Sam Mathis
Huxley, IA
Sam Mathis, the technician who serviced my door explained everything to me before he proceeded with the service. Thanks!
- Nels Nord
Menlo, IA
Sam Mathis installed a new opener for us on Sunday. He was very professional and answered all of our questions. He showed us how to get the app set up which we greatly appreciated. Precision has the best technicians! We have never been disappointed.
- Steve Lose
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Residential Service Technician: Sam Mathis
Des Moines, IA
Sam was awesome! Did not try to upsell me, just get me what I needed. He made sure that everything was working and that I didn't have any questions. He even lubricated the garage door, programmed my vehicles, and also the key pad for me! Excellent Service! Wish I had called them when I needed a new garage door! I'm really happy with the new garage door opener!
- Louise McIlhon
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Residential Service Technician: Sam Mathis
West Des Moines, IA
Precision Garage Door of Des Moines installed a new garage door opener and accessories in the past. Recently my door was closing hard the last foot before hitting floor so I called for service. The technician was Sam Mathis and he was great--very courteous, professional and helpful. He explained everything and he could not have been better. He is the type of employee I would hire in my business. D Peterson
- D Peterson
Des Moines, IA
Did real good job efficient cleaned after his self and was early for the appointment thank you for your service
- Jerry Schillinger
Ankeny, IA
100% great service! I reached out at 9 pm after our door opener broke. The scheduler set up an appointment within 15 minutes for the next afternoon. The new opener was installed and working great, with clear communication throughout. Highly recommend!
- Scott Paulson
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Residential Service Technician: Sam Mathis
Ankeny, IA
Excellent response. The buttons in my wife's car stopped working. I could not determine how to get them reconnected to the door opener. They set me up for an appointment the next day but called to inform me that it would be another day due to a job that ran longer than anticipated. We finally agreed on them coming out late int he afternoon but I received a call that they had a tech who would be there during the initially agreed time span. Tech arrived and very shortly had the button in my wife's car working. Very pleased as always. I have used their services in the past and have never been disappointed.
- John Niehaus
West Des Moines, IA
I called Precision Service at 5.30 pm ,the answering service setup an appt. for 8 am the next morning. I got an call from th tech Sam Mathis at 7; 15 said he was on his way. he came before 8 am and inspected the door ,he explained what was needed to repair the door,wrote me an estimate in minutes. I reviewed the estimate and asked him to go ahead with the work. I was very pleased with the work! Sam overhauled the door in an hour and a half,Now the door is better than it was new with the upgraded parts he used to repair it. he installed new springs-new cables-new mounted center bracke-and new rollers.Sam was very sharp,fast and freindly. I am very happy with the work and the price and service. Thanks ,Ron L
- Ronald Lauridsen
Urbandale, IA
Precision really shines in the area of customer service after the sale. They are responsive, respectful, and professional. If you have a service issue, they are there for you.
- Ginger Cronk
West Des Moines, IA
Technician was friendly and took the time to explain what the issues were and how they could be remedied. He made sure I knew the operation of it and what to expect. Door opener runs much quieter than the previous one and is much easier to change the codes. A big plus was that I didn't have to wait to have the service performed. Installation was the same day as the consultation and the consultant was here within a couple of hours of calling them. Although it remains to be seen, I have confidence that I won't have any problems with the opener.
- judy curry
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Residential Service Technician: Sam Mathis
Des Moines, IA
Our garage door decided to malfunction and completely break on a Sunday afternoon at 1:30. I called and within an hour Sam was there and had by door fixed before 3:30. So friendly and knowledgeable. Very thankful for Precision. Excellent customer service.
- Nikki Bloedow
Altoona, IA
We chose Precision because their website specifically advertised that they repair garage door openers. I appreciated the ability to schedule an appointment online, and the technician arrived right at the appointed time. Once our opener was evaluated, the technician (Sam) explained the problem was with the internal electronics and why it would cost more to fix than replace. With no pressure, he explained the options. Once we decided that the best option was to replace the unit, he had everything installed in about an hour. He programmed the car remotes and the keypad for us and went through the warranty information. Sam was very patient with our questions and very professional and polite.
- Sandra P.
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Residential Service Technician: Sam Mathis
Ankeny, IA
I am very please with Precision. The morning of my appointment I was texted the name, short bio and picture of the technician assigned to my house. Sam (technician) texted me to ask if he could come early as he was running ahead of schedule. He arrived exactly when he said he would; explained what he found and several options to fix the problem. He was polite and well-versed on garage doors and openers. Sam fixed the problem in no time flat and my garge door was working beautifully. Sam was great. I would recommend Precision (and Sam) to anyone!
- Mary Taylor
Urbandale, IA
I have to tell you, Sam was awesome when he came to the house. He knew what he was talking about, extremely personable and not afraid to have a discussion. I have found, Precision Door Svc. to be professional and above board with everything they do when they have come to help. Sam was professional in every way, from the way he was dressed, to the way he interacted with us while at the house. Keep up the good work!
- R. MacDougall
Pleasant Hill, IA
Outstanding work by Sam Mathis, very impressive work ethic and ability. I would definitely recommend Sam and Precision to anyone asking for recommendations.
- Thomas Boyd
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Residential Service Technician: Sam Mathis
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Precision Service exceeded all my expectations! After setting up an appointment (on Sunday) the technician Sam Mathis was at my front door within two hours. He was very courteous and professional and solved all my problems. Thank you for the great service!!
- Fred Wise
Ankeny, IA
Quick in responding to our need on a Saturday and very quick in replacing our opener. Impressed by the great service we always receive from Precision!!! A+++ in every way!!
- Marsha M
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Residential Service Technician: Sam Mathis
Norwalk, IA
Sam did an excellent job. Very knowledgeable. We appreciated getting the work done today. Would definitely use Precision again for our garage door needs.
- Shirley Miller
Prairie City, IA
Sam was very curtious and was not pushy which means alot to me. After he inspected everything he told me what parts needed to definitely be replaced and told me other parts that could be fixed but wouldn't have to be. He was able to fix and replace everything right on the spot. When he was done he took all of the old pieces and everything was cleaned up when he left.
- John Sneller
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Residential Service Technician: Sam Mathis
Indianola, IA
Garage door would not open. Called this morning at 10:30 and although I said it was not an emergency, they arrived at noon. Did major repairs with full explaination and were done by 1:30. I have a 10 year warranty on repairs and am very satisfied!
- Marilyn Bender
Norwalk, IA
Technicians arrived before scheduled time We're knowledgeable friendly informative and very professional Highly recommend
- Pamela Fuller
(515) 209-2193
(515) 209-2193(515) 216-3468
(515) 216-3468(515) 212-5036
(515) 212-5036(515) 259-1505
(515) 259-1505(641) 328-8054
(641) 328-8054(641) 505-1010
(641) 505-1010(515) 421-8020
(515) 421-8020(641) 505-1010
(641) 505-1010(515) 421-8020
(515) 421-8020Office: (515) 518-6333
5485 NE 17th Street
Suite D
Des Moines, IA 50313
Office: (515) 236-5100
1903 EP True Pkwy
#306
West Des Moines, IA 50265
Sam did a very nice job.
- Scott Addington